UPDATE 21st March: As of today, we are extending our returns window to 30 days for the foreseeable future. We are still open and accepting and processing returns as normal. At this time, Royal Mail has changed it's Express Next Working Day Delivery to within 2 working days, rather than next-working day.
COVID-19 UPDATE - 22th April
Royal Mail are experiencing delays in their postal network due to staff shortages and increases amounts of parcels. This may mean your parcel may take slightly more time to arrive than usual - we apologise for this in advance, and thank-you for your patience.
More details and daily updates can be found here at www.royalmail.com
We offer two main UK delivery services - Standard Delivery (2-3 day delivery service) and Express Next Working Day Delivery.
Standard Delivery will aim for delivery within 2-3 working days and is our default UK delivery option. This option may require a signature on arrival for any purchases over £30 and your individual tracking code will be uploaded to your account on despatch.
Express Delivery will guarantee delivery before 1pm the next working day if your payment clears before 4pm on the day of your order and will require a signature on arrival. This service covers 99% of the UK - if your address is not eligible for this service you will be informed as soon as possible after we have received your order. Please note, our Express Delivery service does not include Saturday delivery. As we use Royal Mail as our delivery partner for next-day delivery, if Royal Mail temporarily suspend this service we will also need to do so without prior notice. In this instance, we will endeavour to contact you as soon as possible.
European and International Orders
We have a great deal of experience in shipping abroad and offer two main international postage options - one for Europe and one for the Rest of the World. Both use a 'Tracked and Signed' service that will require a signature on delivery. The time of international delivery will vary on your location, if you would like more specific guidance please contact us to prior to your order. All purchases outside of the EU will need to pass through the host countries Customs and will be subject to their respective duties.
We offer a hassle-free returns policy that allows our customers protection under the UK's Distance Buying Policy. If you are not completely satisfied with your purchase we are happy to accept returns in their original condition with labels still attached, please let us know within 14 days of delivery. Please do not send items back to us outside of this 14 day window as they will be returned to you at your cost.
To request a return please follow these steps:
