Delivery & Returns

UPDATE 25th November: We are extending our returns window to 30 days for the foreseeable future. We are still open and accepting and processing returns as normal. At this time, Royal Mail has changed it's Express Next Working Day Delivery to within 2 working days, rather than next-working day until further notice. 

We offer two main UK delivery services - Standard Delivery (2-3 day delivery service) and Express Next Working Day Delivery.

Standard Delivery will aim for delivery within 2-3 working days and is our default UK delivery option. This option may require a signature on arrival and your individual tracking code will be uploaded to your account on despatch.

Express Delivery will aim to deliver before 4pm the next working day if your payment clears before 4pm on the day of your order and will require a signature on arrival. Please note, this is a delivery aim, not a guarantee. If your payment does not clear with us by 4pm, the item cannot be shipped the same day. This service covers 99% of the UK - if your address is not eligible for this service you will be informed as soon as possible after we have received your order.

Please note, our Express Delivery service does not include Saturday delivery - please use the Saturday service instead. As we use Royal Mail as our delivery partner for next-day delivery, if Royal Mail temporarily suspend this service we will also need to do so without prior notice. In this instance, we will endeavour to contact you as soon as possible. 

European and International Orders

We have a great deal of experience in shipping abroad and offer two main international postage options - one for Europe and one for the Rest of the World. Both use a 'Tracked and Signed' service that will require a signature on delivery. The time of international delivery will vary on your location, if you would like more specific guidance please contact us to prior to your order. All purchases outside of the EU will need to pass through the host countries Customs and will be subject to their respective duties.

We offer a hassle-free returns policy that allows our customers protection under the UK's Distance Buying Policy. If you are not completely satisfied with your purchase we are happy to accept returns in their original condition with labels still attached, please let us know within 14 days of delivery. Please do not send items back to us outside of this 14 day window as they will be returned to you at your cost.

To request a return please follow these steps:

• Please email us on info@thirtysixstore.co.uk and advise us of the item you will be returning - please do not send items back without contacting us first.
• We will issue you a returns number.
• Package your item securely and include a copy of the original invoice or alternatively the order reference and your name and address. (If you do not include this information there could be a delay in your return being processed). 
• Please note, we will not cover the cost of you returning the item and responsibility remains with the buyer until we have received the item. Any items lost in the post on return will remain solely your responsibility. 
• Send the item to: ThirtySix Returns, 36 Market Place, Cirencester, GLOS, GL7 2NW, England.
• After satisfactory inspection of your returned item we will issue you a refund for the goods on receipt. Refund timescales vary depending on method of payment - please allow up to 10 working days for your refund to appear on your statement.
• If you would like to exchange your item, please return the item for a refund and re-order through the site.
• If you have any queries about returning an item please contact us at info@thirtysixstore.co.uk